Joe Milan Chartouni
IT Business Analyst

After graduating from a 5 years Engineering curriculum and obtaining my Master's Degree, I worked for 6 years on international IT projects, with clients from all continents of the world, helping them to adopt and adapt to their new IT systems.

Date Of Birth: 6 September 1989
Phone: +33 6 49 88 86 93
Address: Puteaux, Hauts-De-Seine, France
Website: (Under Construction)

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Work Experience

My previous associations

Sword Group

Project Management, Business Analysis and IT Support - Project MyIPO

Mission based in Malaysia, Kuala Lumpur
Provision of proximity support to users after system go live, technical analysis of bugs or change request impacts, creation of support tickets, management and prioritization of heavy quantity of requests, leading project comittees and crisis management.

2018 - Present

Sword Group

Business Analysis & Development - Project MyIPO

Leading of on-site workshops in Malaysia with the client to gather business requirements, detailed writing of specifications and training guides, leading of on-site training sessions for users, testing of the application, assistance of developers as a Business Analyst, management and development of Data Migration sub-project.

2017 - 2018

Sword Group

Business Analysis & Quality Assurance - Project IPONZ

Leading of on-site workshops in New Zealand to gather business requirements, writing of detailed specifications, extended non regression and feature conformity testing, study of impacts of change requests, assistance to developers and debugging.

2016 - 2017


Business Analysis & IT Support - Project aDeasy

IT Support for users after system go live (5 countries), leading of on-site workshops in Norway & Chile for user training or gathering of new business requirements, analysis of bugs or change request impacts, creation and prioritization of support tickets, breakdown crisis management, leading of project comittees with the operational teams and steering comittees with the directors of the clients, data modeling and migration.

2015 - 2016


Technical Contribution & Development - Project aDeasy

Demo of the system to new candidates, data modeling and migration, environments technical setup and configuration, development of data modeling tools, and documentation and improvement of processes.

2014 - 2015


Test Automation Development (Internship) - Project M6

Development and maintenance of automated testing scripts and documentation of processes.



Networking & Website Development (Internship)

Setup and configuration of the secure network in accordance with the specifications provided by the company's main customer and development of the company's new website with job online application features.


Formation & Vision

Website ranking improvement and software configuration (Internship)

Recast of the company's website to improve its ranking on Google, in compliance with the teachings of a training, and setup of an automated network data backup tool.







Years of Experience


Tools & Languages

Education & Diplomas

My academic career

Master's Degree in Engineering

ESILV (École Supérieure d'Ingénieurs Léonard de Vinci), Paris

5 years curriculum, split in 2 years of scientific subjects and 3 years of specialization in IT. Extended portfolio of individual or collective IT projects in a wide array of different technologies (Java, Java EE, PHP/MySQL, C/C#/C++, LUA, Android SDK, Matlab, Maple, Solidworks, EKI One...).

2008 - 2013

IT Engineering College

EPITA (École Pour l'Informatique et les Techniques Avancées), Paris

First year of the curriculum, initiation to several languages (OCamL, Delphi, LaTeX...), collective project of 9 months to develop a video game from scratch (Delphi/OpenGL).

2007 - 2008

Bachelor's Degree/French Baccalaureate

Sainte-Marie Institute of Belfort, Belfort (France)

12th Grade & Graduation, specialization in Mathematics.

2006 - 2007

High School Curriculum

Sagesse Brazilia High School, Beirut (Lebanon)

9th till 11th Grade

2003 - 2006

Elementary & Junior High School Curriculum

Notre-Dame de Jamhour High School, Beirut (Lebanon)

1st till 8th Grade

1995 - 2003

Technical Skills

I can say i’m quite up to date on


Microsoft Office























Some Of My Work

showcase of my latest works




NZ Tenancy Services

NZ Government official website to manage Tenancy



Intellectual Property Office of Malaysia official website



C# application to make Karotz electronic rabbit talk using PC



Android application to check MEA company flight reservations (when the company's official app didn't yet exist)


ACTOAT Website

New version of the company's website using a CMS, built from scratch with Drupal

What I Do For You

See my Services

Proactive Workshops & Specifications

My 6 years' experience in frontal posture with clients from spread mentalities and cultures helped me develop interpersonal skills that allow me ease of communication with any of them. I took the habit of leading workshops and project committees, as so as writing project specifications, abiding by the imposed formats.

Thorough Analysis & Testing

Part of my responsibility and daily routine is often to ensure no gap is dug between the specifications and the actually developed modules, or that change requests are implemented without any negative impacts. Should the case occur, I provide developers with concrete elements to help rectifications be as efficient as possible.

Mobilized User Support

Proximity and availability for the client is essential to accompany users effectively through the - sometimes unobvious - endeavor that adaptation to change can be. This is where a short-notice mobilizable worker can come in quite handy; always keen to meet the client in any corner of the world, my willingness and availability to travel is definitely one the best qualities you'll find in me.

Back-Up Development

Coming primarily from a university degree in computer science, I've had the opportunity to get familiar with and practice a wide array of languages. Conscient about the added value of advanced technical skills, even as a Business Analyst, and confident in my ability to learn quickly, I wouldn't refuse an opportunity to take part in application development as needed.

Resume & Salary Expectations

My skillset on paper & a few digits for indication

My Testimonials

What People Say About Me

  • "As an International IT Project Director at JCDecaux, I had the opportunity to hire and work with Joe between 2014-2015 as his manager. Throughout this experience, I can only remember Joe as being one of the most trustworthy employees I have ever worked with. Despite the very challenging and stressful environment we had to deal with, Joe has always displayed an exceptional involvement and determination and a huge eagerness to learn, to which I would add very sharp interpersonal skills."

    Christophe BODIN - Project Director at JCDecaux

  • "Joe was a very important contributor on a large IT deployment in JCDecaux Norway in 2014 - 2015. He did a very good job on this project, with both excellent skills and clear communication."

    Gisle HOLST RONESS - CFO & Deputy CEO at JCDecaux Norway

  • "I had Joe as a student during his Engineering Cycle when I was the Director of the Computer Science Department at ESILV. Joe is an extremely curious and tenacious mind; He is not content with quick explanations and always wants to get to the bottom of the problems. He is courageous: if a point disturbs his professional conscience, he comes to speak to you with simplicity, for the sole purpose of finding a solution and improving things. He likes to bring new ideas, gaining height, and defends them frankly."

    Jean ROHMER - Director of Computer Science Dept. at ESILV

  • "During my career at JCDecaux, I had the opportunity to work with Joe. In my team, he was committed to support several business units accross Europe and worldwide on our IT sales solution. Thanks to his professional skills, he was not only able to tackle issues and manage basic support to end users but especially had this ability to understand impacts, propose relevant solutions and work alongside clients to achieve goals. Joe is a person we can rely on regardless of how complex the subject he is dealing with. I highly recommand Joe not only for his skills but also for his capability to make things much more easier for a manager."

    Farid MECHRANE - Project Manager at JCDecaux

  • "I worked with Joe for 2 years at JCDecaux. As I was a Project Manager at JCDecaux Norway, Joe was my main contact as a Business Analyst in Paris. In the scope of deploying the new ERP system developed in Paris' headquarters at JCDecaux Norway, Joe had the duty to comprehend, analyze, manage and prioritize our demands. Among the strengths I could share, Joe has exceptional technical skills that allowed him to be the bridge between users and developers, and was very good at leading our project steering committees."

    Boris LEMAIRE - Project Manager at JCDecaux Norway

  • "I managed Joe for 5 months on a few IT transformation projects that were essential for the modernization of the small company we were working in. Among others, Joe was in charge of making the company’s new website. Joe always displayed a huge eagerness to learn, and his solid technical knowledge allowed him to quickly master in autonomy the toolkit used for the realization of this website. That allowed him to succeed in delivering the website and documentation on time, despite the challenging schedule. He’s a reliable contributor, and I think any team would be lucky to have him."

    Deva SABAPATHEE - Mechanical & IT Engineer at ACTOAT

  • "I had the opportunity to work with Joe for one year and a half. I remember his commitment to his job, his skills and his involvement to help our users in foreign countries."

    Jean-François PONS - Product Owner at JCDecaux