Joe Milan Chartouni
IT Business Analyst

Having graduated with a Master's Degree from a 5 years' curriculum French Engineering school, I've been working for 7 years on international IT projects, with clients from all corners of the world, helping them to adopt and adapt to their new IT system.

Date Of Birth: 6 September 1989
Phone: +33 6 49 88 86 93
Address: Puteaux, Hauts-De-Seine, France
Website: lab.chartouni.fr (Under Construction)

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Work Experience

The roles I've been through

Eurofins

IT Business Analyst & Proxy Product Owner - Project NG

Writing User Stories and Product Backlog Items, attending Sprint events, guiding developers across India & France throughout the Sprints, and conceiving ATDD test scenarios in FitNesse.

2020

Sword Group

Team Leader IT Business Analyst - Project MyIPO

Mission based in Malaysia, Kuala Lumpur
Providing proximity support to users after system Go Live, analyzing bugs or change request impacts, creating support tickets, managing and prioritizing heavy quantities of demands, leading project comittees, sometimes in tense contexts, and coaching a small team in Malaysia.

2018 - 2020

Sword Group

International IT Business Analyst - Project MyIPO

Leading on-site workshops in Malaysia for business requirements gathering or training, writing detailed specifications and user guides, testing the application, assisting developers as a Business Analyst, and managing and developing a Data Migration sub-project.

2017 - 2018

Sword Group

IT Business Analyst & Quality Assurance Referent - Project IPONZ

Leading on-site workshops in New Zealand to gather business requirements, writing detailed functional specifications, conducting extended non-regression and feature conformity testing, studying impacts of change requests, and assisting developers in bug analysis.

2016 - 2017

JCDecaux

International IT Business Analyst - Project aDeasy

Providing IT support for users after system Go Live (4 countries in full-time), leading on-site workshops in Norway & Chile for user training or gathering new business requirements, analyzing bugs or change request impacts, creating/prioritizing support tickets and Product Backlog Items, managing production breakdowns, leading steering comittees with the Board of Directors, and performing data modeling and migration.

2015 - 2016

JCDecaux

IT Business Analyst Assistant & Technical Contributor - Project aDeasy

Onboarding new clients on the project, performing data modeling and migration, setting up and configuring technical platforms, developing a tool to automate data migration tasks, and documenting deployment processes for industrialization.

2014 - 2015

Capgemini

Web Developer in Test Automation (Internship) - Project M6

Developing and maintening automated testing scripts and documentating automation processes.

2013

ACTOAT

IT Network Technician & Web Developer (Internship)

Setting up and configuring the company's network and developing a new website for the company in Drupal, with new features such as job application management, and fully documenting the website's operating mode for non-IT people to maintain it.

2011

Formation & Vision

IT Trainee in Website Ranking Improvement & IT Network Maintenance

Recasting the company's website to improve its ranking on Google, in compliance with the teachings of a training, and setting up an automated network data backup tool.

2010

12

Clients/Projects

9

Countries

7

Years of Experience

40

Tools & Languages

Education & Degrees

My Academic Path

PSM I Scrum Certification

Scrum.org

Obtaining my Scrum Certification autonomously, certifying my workable knowledge of Scrum.

2020

Master's Degree in Engineering

ESILV (École Supérieure d'Ingénieurs Léonard de Vinci), Paris

5 years curriculum, split in 2 years of scientific subjects and 3 years of specialization in IT. Extended portfolio of individual or collective IT projects in a wide array of different technologies (Java, Java EE, PHP/MySQL, C/C#/C++, LUA, Android SDK, Matlab, Maple, Solidworks, EKI One...).

2008 - 2013

IT Engineering College

EPITA (École Pour l'Informatique et les Techniques Avancées), Paris

First year of the curriculum, initiation to several languages (OCamL, Delphi, LaTeX...), collective project of 9 months to develop a video game from scratch (Delphi/OpenGL).

2007 - 2008

Bachelor's Degree/French Baccalaureate

Sainte-Marie Institute of Belfort, Belfort (France)

12th Grade & Graduation, specialization in Mathematics.

2006 - 2007

High School Curriculum

Sagesse Brazilia High School, Beirut (Lebanon)

9th till 11th Grade

2003 - 2006

Elementary & Junior High School Curriculum

Notre-Dame de Jamhour High School, Beirut (Lebanon)

1st till 8th Grade

1995 - 2003

Technical Skills

I can say i’m quite up to date on

90%

Microsoft Office

90%

Scrum

80%

HTML/CSS

80%

SQL

80%

Wordpress/Drupal

70%

Javascript/jQuery

70%

Networking/Virtualizing

60%

Java

60%

PHP

60%

VB.NET

40%

Android

20%

C/C++

Some Of My Work

showcase of my latest works

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IPONZ

>

NZ Tenancy Services

NZ Government official website to manage Tenancy

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MyIPO

Intellectual Property Office of Malaysia official website

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Chatterotz

C# application to make Karotz electronic rabbit talk using PC

>

FlyToLeb

Android application to check MEA company flight reservations (when the company's official app didn't yet exist)

>

ACTOAT Website

New version of the company's website using a CMS, built from scratch with Drupal

What I Do For You

See my Services

Proactive Workshops & Specifications

My 7 years of experience in front of clients with spread mentalities and cultures helped me mature sharp interpersonal skills, allowing me to play a strategic pedagogical and diplomatic role for them. I took the habit of leading workshops and project committees, as so as writing requirements' specifications, abiding by the rules of strict formats.

Thorough Analysis & Testing

Part of my responsibility and daily routine is often to ensure no gap is dug between the specifications and the actually developed modules, or that change requests are implemented without any negative impacts. Should the case occur, I provide developers with concrete elements to help rectifications be as efficient as possible.

Mobilized User Support

Proximity and availability for the client is essential to accompany users effectively through the - sometimes unobvious - endeavor that adaptation to change can be. This is where a short-notice mobilizable worker can come in quite handy; always keen to meet the client in any corner of the world, my willingness and availability to travel is definitely one the qualities I like to highlight.

Back-Up Development

Coming primarily from a university in computer science, I've had the opportunity to get familiar with and practice a wide array of languages. Conscient about the added value of advanced technical skills, even as a Business Analyst, and confident in my ability to learn quickly, I wouldn't refuse an opportunity to get involved in technical tasks as needed.

Resume & Salary Expectations

My skillset on paper & a few digits for indication

My Testimonials

What People Say About Me

  • "As an International IT Project Director at JCDecaux, I had the opportunity to hire and work with Joe between 2014-2015 as his manager. Throughout this experience, I can only remember Joe as being one of the most trustworthy employees I have ever worked with. Despite the very challenging and stressful environment we had to deal with, Joe has always displayed an exceptional involvement and determination and a huge eagerness to learn, to which I would add very sharp interpersonal skills."

    Christophe BODIN - Project Director at JCDecaux

  • "Joe was a very important contributor on a large IT deployment in JCDecaux Norway in 2014 - 2015. He did a very good job on this project, with both excellent skills and clear communication."

    Gisle HOLST RONESS - CFO & Deputy CEO at JCDecaux Norway

  • "I had Joe as a student during his Engineering Cycle when I was the Director of the Computer Science Department at ESILV. Joe is an extremely curious and tenacious mind; He is not content with quick explanations and always wants to get to the bottom of the problems. He is courageous: if a point disturbs his professional conscience, he comes to speak to you with simplicity, for the sole purpose of finding a solution and improving things. He likes to bring new ideas, gaining height, and defends them frankly."

    Jean ROHMER - Director of Computer Science Dept. at ESILV

  • "During my career at JCDecaux, I had the opportunity to work with Joe. In my team, he was committed to support several business units accross Europe and worldwide on our IT sales solution. Thanks to his professional skills, he was not only able to tackle issues and manage basic support to end users but especially had this ability to understand impacts, propose relevant solutions and work alongside clients to achieve goals. Joe is a person we can rely on regardless of how complex the subject he is dealing with. I highly recommand Joe not only for his skills but also for his capability to make things much more easier for a manager."

    Farid MECHRANE - Project Manager at JCDecaux

  • "I worked with Joe for 2 years at JCDecaux. As I was a Project Manager at JCDecaux Norway, Joe was my main contact as a Business Analyst in Paris. In the scope of deploying the new ERP system developed in Paris' headquarters at JCDecaux Norway, Joe had the duty to comprehend, analyze, manage and prioritize our demands. Among the strengths I could share, Joe has exceptional technical skills that allowed him to be the bridge between users and developers, and was very good at leading our project steering committees."

    Boris LEMAIRE - Project Manager at JCDecaux Norway

  • "I managed Joe for 5 months on a few IT transformation projects that were essential for the modernization of the small company we were working in. Among others, Joe was in charge of making the company’s new website. Joe always displayed a huge eagerness to learn, and his solid technical knowledge allowed him to quickly master in autonomy the toolkit used for the realization of this website. That allowed him to succeed in delivering the website and documentation on time, despite the challenging schedule. He’s a reliable contributor, and I think any team would be lucky to have him."

    Deva SABAPATHEE - Mechanical & IT Engineer at ACTOAT

  • "I had the opportunity to work with Joe for one year and a half. I remember his commitment to his job, his skills and his involvement to help our users in foreign countries."

    Jean-François PONS - Product Owner at JCDecaux